TQM Balanced Scorecard Metrics Template

There is much interest currently in integrating individual Total Quality Management metrics into a composite customer satisfaction index. The most effective customer satisfaction indexes are typically based on a set of elements that are defined and evaluated in collaboration with the customers. Besides, Quality metrics are usually an essential part of the customer satisfaction index. In order to keep track of the project performance, at the end of the project, or at intermediate milestones, the current performance is evaluated for each index element. After that, an overall customer satisfaction index is calculated.

Notice from developers: the version of web-based KPI system is in development now. There are more types of strategy map supported - including snowflake, vertical and horizontal trees Cyclical Strategy Map: Classical Strategy Map: Check overview scorecard report sample. Check html scorecard report sample. Check metrics (diamond) report sample. Premium KPI Guide Letter - email letter subscription with guides, checklists, schemes, real-life examples. Guide from KPI design to implementation and analysis of results. Learn more about KPI Guide Letter. or free We share best "how-to" ideas: Subscribe to Balanced Scorecard ideas newsletter provided for free by authors of Strateg2Act web-site. You will have 1-2 emails every week with balanced scorecard ideas and tips.   Email:

TQM (Total Quality Management) Metrics in Excel:

• Download trial version of TQM (Total Quality Management) Performance Indicators. TQM (Total Quality Management) Evaluation Balanced Scorecard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. TQM (Total Quality Management) Evaluation Balanced Scorecard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of TQM (Total Quality Management) Performance Indicators. Immediately after your order will be processed you will have a link to download Balanced Scorecard (BSC) Excel file and file in Balanced Scorecard Designer format.
• Use TQM scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
• It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions, download Key Risk Indicators (KRI) Toolkit for risk management.

More ideas on using TQM KPI: Total Quality Management aims at introducing quality in all organizational processes so as to prevent the ‘quality aspect’ from slipping at instance. It has been utilized in a number of organizations like education, hospitals, government and service industries.
TQM covers four other processes and emphasizes that a company maintain specific quality standards in all aspects of business.
One of the ways is to eliminate the variation from each process so that more consistency of efforts is attained thereby contributing to the ultimate aim of ‘managing quality’.
However, taking constant efforts requires adopting a calculative approach towards the subject. This is possible by using BSC (Balanced Scorecard) having useful metrics listed on it. This management tool can help organizations in moving on the ‘intended path’ accurately.
Also, correction of deviations and departures is possible as one can always compare the ‘actual values’ with ‘target values’ and know whether the operations are heading in the way they are supposed to be.
On the whole, ‘introducing quality’ in all directions can be done by converging this quality management process together with other management strategies.
More useful information for Quality Evaluation:

• Related metrics and KPIs for: 6 Sigma Metrics, Continuous Improvement, Quality Improvement, Web Application Testing.
• Customers who viewed this item also viewed: Manufacturing Scorecards Pack | Project Management Metrics Are you a specialist in Quality area? Be a partner for balanced scorecard software and info-products.
  
• Quality best practices articles: KPI vs. Balanced Scorecard, Design Scorecard with BSC Designer, Six Sigma as a Business Improvement Methodology, Continuous improvement metrics, How to Design KPI, SIX Sigma Free Guide All articles about measuring performance in Quality.
• Balanced Scorecard e-course. In this e-course you will learn more about Balanced Scorecard niche. We talk about Balanced Scorecard design and management issues.
• With BSC Designer user can generate strategy map for TQM (Total Quality Management) Performance Indicators. The map is a great way to visualize performance indicators and relationship between them.
• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. The collection of business facts and statistics on Balanced Scorecard.
• Recent posts in KPI forum: New homepage of BSC Designer - more information on KPIs, KPI Guide Letter: Todo- and Check- lists, no marketing hype, Use promotion scorecard for having marketing attempts
• BSC Designer. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.
• BSC Designer Online. If you don't want to download and install any software you can use web-based scorecard software, this scorecard can be imported into BSC Designer Online and you will have access to your data all over the World.
• Can you add value to TQM (Total Quality Management) Metrics? Be a partner for balanced scorecard software and info-products.

Business Intelligence (BI) for Quality - measure performance with TQM Scorecard for Excel

We have designed TQM Balanced Scorecard (BSC) in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Quality.

In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use. Use TQM scorecard to align business performance.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from Quality Estimation industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

TQM (Total Quality Management) Evaluation Balanced Scorecard Screenshots

Metrics for Quality Evaluation. This is the actual scorecard with TQM (Total Quality Management) Performance Indicators and performance indicators. The performance indicators include: tqm,customer perspective,customer satisfaction,on time delivery,internal process perspective,cycle time,lead time,rework hours,capacity,external process perspective,ontime supplies,ontime value rate,inbound freight costs,optimal mode selection,financial perspective,cost of poor quality (copq),activity based costing (abc),return on investment,market share,employee perspective,number of projects completed,employee satisfaction . These indicators can be converted from text into the visualized view with BSC Designer strategy map function. Right now you can download trial version of TQM (Total Quality Management) Performance Indicators or purchase full version of this Balanced Scorecard. Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.